Questions?
Contact Us
If you have any questions or queries, please fiIll out the form below and we will contact you as soon as possible!
Hear Care Direct
Need Help?
We understand there are often questions and queries in relation to purchasing hearing aid accessories.
We have compiled a list of common FAQ’s to help resolve your query quickly.
If you order before 12pm we will aim to ship your order the same day. Our shipping estimates are:
Standard Delivery 2 – 3 working days
Express Delivery 1 – 2 working days
Free Delivery 1 – 2 working days
If you have not received your order and it is outside of the estimated shipping window, please send us an email at support@hearcaredirect.co.uk and one of the team will address your concern within 24 hours.
You can pay through Stripe with a Debit or Credit card or;
You can pay with your Paypal account.
You can also pay through Paypal without an account using your Debit or Credit card.
Sometimes payments get refused and often for lots of different reasons including:
- Not enough funds
- Incorrect name or address
- Bank security protocols
If you do receive a failure through Stripe, please try using Paypal. You can pay through Paypal without an account using your Debit or Credit card or with a Paypal Account.
Yes! All of our products are brand new and genuine products. Hear Care Direct are an authorised distributor for all the brands we sell.
The products we sell are exactly the same as the ones you would purchase from an audiologist or hearing clinic – but generally at more competitive prices.
We purchase official, brand new, genuine products directly from the official manufacturers (such as Phonak, GN Resound, Signia, Widex, Oticon etc) in large quantities and instead of adding a huge markup, we pass the discount to our customers.
Our products are exactly the same as what you would purchase from an audiologist or hearing clinic.
Free shipping is provided for purchases over £30 and will be shown at the checkout.
Yes! We can ship your goods to most countries outside the UK on HearCareDirect.co.uk. When you enter your country and mailing address at the checkout, shipping will default to International.
For US orders, please visit our US site www.hearcaredirect.com
If you have a question about compatibility, please email us:
- The full make and model of your hearing aid
- The full make and model of the replacement part (if relevant)
- If you are unsure on the above, please email a photo or the hearing aid and/or hearing aid part
Please email support@hearcaredirect.co.uk and we will endeavour to respond to you within 24 hours.
You can contact us using the following methods:
- Email us at support@hearcaredirect.co.uk
- Use our Online Chat Facility
- Call our experts on 0208 050 5776
- (9am – 5pm Monday to Friday). If lines are busy, please leave your details and we will get back to you!
- Or send your enquiry using the form below:
If you have an item you would like to return, please send us an email with the details first.
Please read our Returns Policy to ensure the product you have purchased is eligible for returns.
Our returns address is:
Hear Care Direct
33 Long Street
Atherstone
Warwickshire
CV9 1AY
HearCareDirect.co.uk uses the latest technologies to keep our site secure and free of issues for our customers. Please see below for more details:
HearCareDirect.com uses the latest secure Kinsta servers with Cloudflare Protection .
SSL (Secure Socket Layers) is used to encrypt your data, this is shown by the padlock next to the web address in your browser.
We only use reliable and secure payment gateways including Stripe and Paypal.
HearCareDirect.co.uk are official and authorised resellers for Phonak, Oticon, Widex, GN Resound, Signia & Starkey, certified by ‘TrustedSite’ & verified on TrustPilot